Office Policies

We are open to serve you, answer questions or schedule an appointment Monday – Thursday from 8:00 am to 5:00 pm, and on Friday from 8:00 am to 1:00 pm.

Paperwork

Please complete all paperwork required for your visit. These forms may be filled out on our website and will be imported directly into your records or you may bring them completed with you on the day of your appointment. You will be asked to arrive earlier than your scheduled appointment time to allow us adequate time to update your information in our system. Make sure you bring your current insurance cards and a photo ID with you to your appointment.  Your Driver’s License will be fine for a photo ID. 

Appointments

Our physicians and nurse practitioners see patients by appointment only.  Should you have an emergency, please call our office to consult with our medical staff.  If you feel your emergency is urgent, we recommend you report to the emergency room without delay.

Routine visits may be scheduled during regular office hours by calling (334) 794-1148 or request an appointment on our website.

New patient appointments generally require more time than established patients. This is because a complete medical history of the patient’s history is compiled. Medical histories may also be completed on our website and we will import these into your records.

If you are unable to keep your scheduled appointment, please call our office as soon as possible.  This will permit us to use your time for another patient.  Failure to do so may result in a $25.00 charge.

Prescriptions

We have a prescription line available for prescription refill requests. You may also request medication refills on our website.  Be sure to give us the medication name, the dosage, and how you are currently taking the medicine. We will need your pharmacy name and their telephone number. We ask that you allow 24 hours for your request to be taken care of. However, you may check with your pharmacy to see if your prescription is ready.  We will not contact you unless we have a question regarding your request.

IT IS OUR POLICY THAT PRESCRIPTIONS MUST BE REQUESTED DURING NORMAL BUSINESS HOURS.

Disability and Other Forms

We realize that special forms are sometimes necessary to provide documentation of medical conditions. Completing forms is time consuming and falls outside of the contractual relationship between you and your insurance company. All forms filed by Dothan Medical will incur a filing fee which will be due upon completion of the forms. Filing fee is based on type of form to be completed. Please allow appropriate time for completion.

Returned Checks

A fee of $30.00 for checks returned to us for insufficient funds will be charged to your account.  Future services will require payment by cash, money order, or credit card for your payment obligations.

Medical Records

Medical Record requests are supplied by HealthPort, Inc. If you require a copy of your medical records, please give us one week notice. Please be aware that there is a per page charge to cover the cost of this.  The charge is in accordance with Alabama Code.